Terms and Conditions

Terms and Conditions of Sale

PRICES

Prices and terms are subject to change without notice, and all orders are accepted at the prices in effect at the time of receipt of order.

TERMS OF SALE

All payments are due net 30 days from the invoice date. Claims for adjustments must be made to our office no later than 30 days from the invoice date.

MINIMUM ORDER

The minimum invoice amount is $50.00 net, shipped to one destination. A handling fee of $5.00 will be added to orders less than $50.00 net.

FREIGHT TERMS

All orders are shipped F.O.B. Marietta, Georgia. “F.O.B.” (Free On Board) Shipping Point” means that your ownership and responsibility for goods begins when the carrier picks up your order from us. Freight is prepaid and allowed on orders of $500 or more. ToolPro reserves the choice of routing. Items marked “motor freight only” are prepaid and allowed when two or more are ordered. Special order items are not freight prepaid. Other exceptions may be noted.

RECEIVING

When you receive a shipment from ToolPro, it is important to count the pieces on your order and note any external damage before signing the bill of lading. Also, check for any hidden damage within the boxes and report this to the freight company immediately. If problems occur, we will assist in any way possible to resolve your claim with the carrier.

RETURNED GOODS

A Returned Merchandise Authorization (RMA) number must be obtained from ToolPro for any return within 90 days of the invoice date. The RMA number should be written clearly on the outside of each package. The customer is responsible for all return freight charges. RMA numbers are valid for 30 days after the date of issue. Unauthorized returns will be refused and returned at the customer’s expense. If merchandise is returned in condition acceptable for resale, and has not been discontinued by ToolPro, we will allow full credit based on original price – less a 15% restocking charge. Credit will not be given for merchandise returned after 90 days of the invoice date.